At Ryve, we believe the mobility industry can be safer, more transparent, and more empowering for both drivers and riders. Everyone is on their own journey, and our technology is built to make those journeys smoother, clearer, and more connected.

We’re committed to building a dynamic, inclusive, and innovative work culture where talented people can contribute, grow, and make an impact. Join us and help build the platform powering the next generation of transportation.

overview

We’re hiring.

Customer Service Agent – Rider Support (Full-Time or Part-Time)

Location: Remote / NYC Hybrid
‍
Department: Support & Safety

About the role:
‍
We are looking for a friendly, patient, and highly reliable Customer Service Agent to assist Ryve riders with questions, trip concerns, payment issues, or general support needs. You will be the voice of Ryve, helping riders feel heard, supported, and confident using our platform.

Responsibilities:

‍
Respond to rider inquiries via chat, email, and phone. Assist with ride-related questions, account issues, and payment support. Communicate clearly and professionally with empathy and patience. Escalate safety or technical issues to the appropriate internal teams. Keep detailed internal notes and follow established support workflows. Help maintain a positive rider experience through fast and accurate resolutions. Work rotating shifts, including evenings or weekends when needed.

Requirements:

‍
Previous experience in customer service or support roles. Excellent verbal and written communication skills. Ability to stay calm under pressure and handle sensitive situations. Strong problem-solving skills and attention to detail. Comfortable working with digital support tools and CRM systems. Reliable, organized, and able to multitask.

Nice to have:

‍
Experience in rider or driver support, hospitality, or transportation. Fluency in multiple languages. Familiarity with Ryve’s platform or similar apps.

‍

Apply now

Backend Developer (Full-Time)

Location: Remote / NYC Hybrid

Department: Engineering

About the role:
‍
We’re looking for a skilled Backend Developer to help architect and build the core systems that power Ryve’s mobility platform. You’ll work closely with our product and engineering teams to develop scalable services, secure payment flows, real-time ride features, and driver–rider communication tools. This role is ideal for someone who thrives in a fast-moving startup environment and wants to build technology that impacts thousands of users.

Responsibilities:
‍
Design, develop, and maintain backend services for the Ryve platform. Build and integrate APIs such as Stripe, mapping and routing services, and notification systems. Ensure system scalability, reliability, and high performance. Work on database design, optimization, and data integrity. Implement secure authentication, authorization, and compliance standards. Collaborate closely with front-end and mobile teams. Participate in technical decision-making and architecture planning. Troubleshoot performance issues and help build monitoring and alerting tools.

Requirements:
‍
3+ years of experience in backend development. Strong proficiency in Node.js, Python, or Go (depending on the chosen stack). Experience with REST APIs, WebSockets, and microservices. Solid understanding of PostgreSQL, MongoDB, or similar databases. Familiarity with AWS, GCP, or DigitalOcean. Experience integrating Stripe or similar payment platforms. Strong knowledge of security best practices. Excellent problem-solving and communication skills.

Nice to have:
Experience with real-time systems or live tracking. Familiarity with mobility, logistics, or dispatching platforms. Background in DevOps or serverless architecture.

‍

Apply now

Data Analyst (Full-Time)

Location: Remote / NYC Hybrid
‍
Department: Analytics & Operations

About the role:
‍
Ryve is seeking a detail-oriented Data Analyst to help us understand user behavior, optimize pricing tools, evaluate driver performance metrics, and support strategic decision-making. You’ll turn raw data from our platform into insights that shape product development, marketing efforts, and operational planning.

Responsibilities:
‍
Analyze rider and driver data to identify trends, opportunities, and areas for improvement. Build dashboards and reporting tools used by leadership and operations. Support pricing strategy and geographic expansion decisions. Clean, structure, and validate large datasets. Work closely with product and engineering teams to define metrics and tracking. Identify operational inefficiencies and suggest data-backed solutions. Present findings clearly to non-technical stakeholders.

Requirements:
‍
2–4 years of experience in data analysis or business intelligence. Strong SQL skills and experience working with relational databases. Proficiency with Excel or Google Sheets and data visualization tools such as Tableau or Looker. Experience with Python or R is a plus. Strong analytical and critical-thinking skills. Ability to turn complex data into clear, actionable insights.

Nice to have:

‍
Experience working with driver-based marketplaces or mobility platforms. Familiarity with behavioral analytics and dashboarding best practices.

‍

Apply now