FAQ
Frequently Asked Questions
Ryve is a mobility software platform that connects riders with independent, licensed drivers. We provide tools such as price suggestions, ride-tracking, and optional safety features that help riders customize their experience.
Ryve does not set fares or provide transportation services — riders choose the price they want to offer, and drivers can accept or decline based on their own preference and local regulations.
Ryve works differently from traditional rideshare platforms. Instead of fixed fares or surge pricing, riders choose the amount they want to pay, and drivers keep 100% of what they earn. Ryve simply provides suggested price ranges based on typical market conditions — but the final price is always up to the rider and the driver.
For safety and transparency, drivers using the Ryve platform can enable optional tools such as live ride-tracking and in-car camera feeds (when they have their own compatible camera installed). Riders can choose to share these live feeds with trusted contacts during their trip, giving everyone more visibility and peace of mind.
Ryve provides the technology — not the vehicles or the equipment — allowing riders and drivers to connect with more flexibility, control, and transparency than traditional rideshare services.
Ryve is currently available in NYC, with plans to expand to more cities soon.
Ryve includes optional tools designed to help riders feel more secure — such as live ride tracking, optional shared camera feeds (when the driver uses compatible equipment), and in-app support access.
Drivers are independent professionals who must meet any licensing or background-check requirements in their local area. While no platform can guarantee complete safety, Ryve’s transparency tools are built to give riders and drivers more visibility and control.
Simply download the app, set your preferences, and tap a few buttons to book your ride.
None. What you see is what you pay. Comfort is always included, and any fees are shown upfront. We don’t use surge pricing, but if it’s busy, you can choose to offer your driver a higher fare to get picked up faster - always optional, always your choice.
Yes. You can see your ride in real time, share your live cam feed with friends or family, and rest easy knowing your ride is fully transparent.
Of course! Set the vibe and enjoy your own playlist throughout the journey.
Yes. You can modify or cancel your ride directly in the app. If you cancel within the first 5 minutes, there’s no fee. After that, your driver may request a cancellation fee based on how far they’ve traveled, but some drivers may choose to waive the fee entirely.
ID verification is only needed if you want to pay with cash. It’s quick and easy, protecting both drivers and riders.
Ryve doesn’t take a percentage of any ride.
Instead, drivers pay a small subscription fee — daily, weekly, or monthly — which most drivers can easily cover in just a few rides.
Riders never pay extra to Ryve.
Every dollar you offer goes directly to the independent driver.
This model lets drivers earn more — and we believe that when drivers are happier and better compensated, riders have a better experience too.
Download the app, complete the onboarding steps, and upload the documents required by your local regulations.
If you choose to use a live camera feed, you can install your own compatible dashcam and connect it through the app. Once everything is approved, you’re ready to start accepting ride requests.
Drivers keep 100% of the fare that riders offer.Ryve does not take commissions, percentages, or hidden cuts. Riders choose the price, and you receive the full amount directly into your connected Stripe account. Our model is designed so that you earn more on every ride.
Absolutely. You drive whenever you want.Ryve is a platform that gives you the tools to connect with passengers and earn on your own terms — no shifts, no minimum hours, no pressure.
Ryve provides optional features that help increase transparency and peace of mind, such as live ride-tracking and the ability for riders to share their trip details with trusted contacts.
Drivers can also use a compatible dashcam to stream a live feed during trips, offering an additional layer of visibility.
While riders must comply with local verification requirements when paying with cash, all safety and conduct rules are determined by local law — and our support team is here 24/7 with real people whenever you need help.
Drivers can choose a daily, weekly, or monthly subscription plan.
This subscription gives you access to the platform so you can connect with riders and accept trip offers.
You keep 100% of what riders pay you, directly through your connected Stripe account.
Most drivers find that the subscription cost is covered in just a few rides.
The Ryve app is available on both iOS and Android.Download it from the App Store or Google Play, create your profile, set your preferences, and you’re ready to ride or drive.
Use the “Forgot Password” option on the login screen to reset it securely.Follow the instructions sent to your email or phone number.
Ryve works on most modern iOS and Android smartphones.For the best experience, we recommend keeping your device updated with the latest OS version.
Go to your profile inside the app and make any changes under “Settings.”You can update personal info, payment methods, preferences, and more.
Our support team is available 24/7 through the app via chat or phone.You’ll always reach real people — not AI bots — whenever you need help.
You can cancel or modify a ride directly through the app.
Because riders pay drivers directly, any refund or fee adjustments depend on the driver and the circumstances of the trip.
Ryve can help facilitate communication if needed.
The app includes a one-tap emergency option that lets you quickly share your live location or camera feed (if enabled) with trusted contacts or the appropriate local emergency number.
Ryve does not contact emergency services on your behalf — but we make it easier for you to do so instantly.
If something doesn’t feel right or you need assistance, contact support through the app. While Ryve does not control the transportation services themselves, our team is here to help review the situation and guide both riders and drivers through the appropriate next steps.
